Terms & Conditions 

 Regular domestic cleaning

• The Client agrees to pay the hourly rate of £8.50 + VAT. There are no additional fees or charges.
• Cleaner Team agrees to provide vetted, reliable, insured and experienced Cleaner to carry out general domestic cleaning and ironing service only.
• Cleaner Team will email/post a monthly invoice. The Client agrees to remit payment by standing order, online payments, by cheque, over the phone or via our website strictly no later than seven days from the date of the invoice. Late payment fee/interest or charges will apply.
• Cleaner Team reserves the right to suspend the cleaning service if payment is not made within seven days.
• There are no minimum terms of a contract. However, if the Client decide to terminate the services, two weeks written notice is required. Failure to do that will result in £20 cancelation fee.
• If the Client needs to skip a single visit, a 24 hour notice is required (via e-mail or over the phone).  If the Client is unable to cancel in 24 hours and if the Cleaner has already attended (or is on her/his way to the Clients property), the Client agrees to cover the Cleaner’s travel costs.
• The Client is to ensure that all cleaning materials and equipment are safe and in full working order, so the Cleaner can do the required cleaning and ironing tasks.
• The Client is to ensure the Cleaner is supplied with the correct set of keys (if keys are provided) in full working order, so that the Cleaner can get access to the Client’s property without having to use special skills or tricks to make the key work.
• The Client agrees and understands that poor service, breakages/damages or theft should be reported no later than 24 hours of the service. Failure to do so will result in Cleaner Team not accepting any responsibility and the Client will not be entitled to a refund or a re-clean.
• Cleaner Team has Public and Employer’s Liability insurance and the Policy will only cover accidental damages/breakages caused by an operator working on behalf of Cleaner Team, reported within 24 hours of the service. Cleaner Team will not be responsible if anything breaks down or stops working such as: dishwasher, washing machine, oven, cooker, extractor fan, fridge/freezer or any lose fixtures or appliances the Client is already aware of.
• The Client agrees to warn the Cleaner or Cleaner Team of any appliances that are poorly fixed or not in full working order.
• Cleaner Team agrees to provide Cleaner replacement in case of sickness or holiday. The Client agrees to be flexible with the day or time of the clean (if necessary) so that the replacement visit can be organised.
• By booking Cleaner Team’s domestic cleaning and ironing services by phone, fax, email or its website, the Client is bound by the Cleaner Team’s Terms and Conditions.